I have an issue with a WoW account I purchased, what can I do?

If you have an issue with a WoW account you purchased, don't stress! We've compiled a list of possible issues you might experience and how to address them below.

1. I'm trying to log in for the first time, but my password is incorrect.

If you're logging in and the info we provided you isn't working, first make sure you're typing everything correctly and that your caps lock is turned off. Also be sure not to copy and paste from the email with the info, as you might accidentally be copying an extra space without realizing it. Type the info in manually following those steps, and if that still doesn't work, contact us so we can reset the password for you.

2. When I logged into my new WoW account for the first time, it said my account was locked. What happened?

This is normal and your account is fine. If you get an error message that looks like this:

Due to suspicious activity, your account has been locked. A message has been sent to this account's email address containing details on how to resolve this issue.

This is called a "soft lock" and happens when you try to log in from a new IP address. To fix it, all you need to do is log back into the website (or launcher) and input the email or SMS security code to get in. Afterwards, log back into the client normally and the error should have disappeared.

3. I bought a character but I can't find it on the destination account. I'm checking the right server but it isn't there.

If this happens, all you have to do is make a new level 1 character in order to refresh the character list. Your new character should appear along with the level 1 you created. 

4. I can't add a phone number to my account.

If you're having trouble adding a phone number, your account may be registered to a region with a different area code. While this doesn't affect what servers you can play on, it can affect things like this. Please contact us for possible solutions.

4. I can't log into my account at all, and I received an email saying the email was changed. 

If this happens, contact us immediately. This means the account was possibly recalled and we will have to investigate in order to help solve it. 

If you're experiencing an issue that isn't listed here, contact us for additional help.