Warranty & buyer protection
What is covered on accounts, currency and services, and what to do if something goes wrong with an order.
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Coverage
Accounts
Covered for 12 months against a recall initiated by the original account creator. Compensation depends on how soon the recall is reported — see the table below.
Currency
If currency is banned or removed by the publisher before it reaches you, we re-deliver from a different supplier at no cost. Where re-delivery isn't possible, you're refunded in full to your original payment method.
Services
If a booster can't continue, the job goes back out to another booster at the price you already paid. If the service ultimately can't be completed, you're refunded for the part that wasn't delivered.
Account warranty
The warranty covers account recalls initiated by the original account creator who sold through our platform. Compensation is tiered by how soon the recall is reported.
| Recall reported | Compensation |
|---|---|
| Within 2 months | 100% |
| 2–6 months | 50% |
| 6–12 months | 25% |
What is covered
- Original-owner recalls during the 12-month window
- Publisher intervention directly tied to a verified seller dispute
- Issues we can trace back to the original seller
Exclusions
Issues caused by post-purchase actions, or by unrelated publisher decisions, are not covered.
Not covered
- Account bans for sharing, third-party tools, exploits, or negligence
- Penalties resulting from your actions after receiving the account
- Publisher actions unrelated to original-owner recalls
- Issues from modifications you make to the account
What voids the warranty
Coverage ends if you:
- Attempt to modify the account's registered name
- Transfer ownership to someone else outside our platform
- Share credentials with anyone outside your household
- Delete or transfer individual game assets off the account
- Use third-party tools or exploits that trigger publisher penalties
Making a claim
Contact us as soon as you notice a problem — the compensation tier depends on when the recall is reported.
- 1Contact us through Discord or email.
- 2Provide your order number and the account details.
- 3Include any evidence of the recall, such as errors or screenshots.
- 4Our team investigates and responds.