There are many reasons your payment could have been declined, however the most common is that we are unable to process your payment due to the price of the product or service being ordered. We can only process card payments on orders under $1,500 USD. Anything more expensive than that will need to be paid using Bitcoin or Zelle. Additionally, we are unable to process card payments for specific international users. If your card is declined for any reason, simply contact us and we'll let you know what options are available for completing your order.

If you filled out the form to sell your account and did not receive a quote, there are many reasons why. We try to respond to all quote requests, but due to a large number of forms being submitted daily, we cannot adequately respond to all of them. If we are uninterested in an account or unable to buy it, you may not receive a response. If you are not the original owner of an account you are trying to sell, you will not receive a response from us.

All orders placed between 10:30 AM - 10:30 PM CST are fulfilled the same day. Orders placed outside of this timeframe are fulfilled the following morning. Weekends, holidays, and unforseen delays may extend fulfillment time. If you have a question about fulfillment after placing an order, contact us. However, please do not spam us demanding we fulfill your order instantly. We are ordinary people and although we try to, we cannot immediately get to every order the second it is placed. All orders are subject to verification, so we do not have a process in place for "instant" delivery either, nor can it be implemented.

No, this is not possible. Any account purchased here can only be played as intended, and independently of any other accounts you may own.

If you want to sell your account, you will need to fill out one of the forms found under the "Sell Account" tab. You will need to acknowledge that you are the original owner of the account and provide extensive details about the account in order for us to accurately appraise it for you. In order to eliminate the possibility of stolen or hacked account being sold on this site, you must be the original owner of the account in order to sell it here. You will be required to verify your identity through multiple means to prove, unequivocally, that your name is the name registered to the account you are trying to sell. Additionally, if we elect to process the sale of your account through this site, you will be required to read, agree to, and sign a contract indicating that you have all the necessary priveleges to sell your account and understand that doing so is a permanent, binding agreement that cannot be undone. For this reason, all seller's must be 18 years of age or older. If you have any questions or concerns about the selling process, contact us.

An armory is your personal avatar's profile. This publically showcases gear, achievements, mounts, and other accolades that your character has earned. Reviewing the armory helps us more easily identify what you are offering to sell without requiring you to type out a ton of lengthy information.

Notable transmog could refer to many things. Transmog refers to specific items or gear that your character can use to hide or change the appearance of the gear they are currently equipped with. Notable transmog includes, but is not limited to, Tier 3 sets, Mage Tower artifact appearances, Challenge Mode gear and Challenge Mode weapons, any old items or gear that are no longer attainable, Elite PvP sets of gear or weapons, rare or unobtainable tabards, PvP weapon enchantments, legendary weapons, and more. Transmog that would not constitute as notable can include but isn't limited to, regular raid sets or weapons, regular PvP sets or weapons, or anything that can be easily or freely obtained simply by playing the game. If you have any questions about whether or not your characters have notable transmog, contact us and we can help you figure it out.

The original owner is the person who created, and whose name is registered to, an account. The registered name on an account cannot be altered, so this person is the only person in existence with the authority to sell, or consequently recover, their account. A "seller" and "original owner" are used interchangeably throughout this site as they refer to the same thing.