Refund Policy

Refunds may be approved under the following circumstances:

• ✓Service or delivery has not started — If you request a cancellation before any work has been performed or credentials have been delivered
• ✓Failed fraud screening — Orders that do not pass our security checks are automatically refunded
• ✓Significant delays due to our error — If AccountShark causes an unreasonable delay in fulfilling your order that was not communicated in advance
• ✓Technical issues preventing completion — If a technical problem on our end prevents the service or product from being delivered as described

The following situations do not qualify for refunds:

• ✗Delivered products or completed services — The product has been delivered or the service has been fully or partially performed in accordance with the order
• ✗Buyer's remorse — Changing your mind after purchase or no longer wanting the product
• ✗Purchased without proper research — The product or service works as described but does not meet your personal expectations or preferences
• ✗Customer-caused delays — Delays resulting from incorrect information you provided, failure to grant access, or changes to requirements after the order was placed
• ✗Unauthorized purchases — Claims that a family member, friend, or other party made the purchase without your permission
• ✗Third-party actions — Bans, suspensions, or penalties imposed by a game publisher after delivery or service completion
• ✗Terms of Service violations — You violated our Terms of Service or engaged in fraudulent activity
• ✗Processing fees — If an order is canceled, any processing fees incurred are non-refundable

If a purchased product is recalled or reclaimed by a previous owner, this is handled under our Warranty Policy, not the refund policy. Warranty claims may result in replacement or store credit compensation based on the circumstances and time since purchase.

If you've purchased a product and no longer want it, we offer a Buyback Program as an alternative to refunds:

• •Sell eligible products back to us for approximately 50% of the original price
• •Must hold the product for at least 30 days
• •Product must be in good standing

AccountShark reserves the right to modify this Refund Policy at any time, with or without prior notice. Changes are effective immediately upon posting. It is your responsibility to review this policy periodically. Continued use of the Platform constitutes acceptance of the revised terms.