Refund Policy

General policy

The moment you place an order on AccountShark, fulfillment begins — whether that means delivering your purchase instantly or coordinating behind the scenes to complete it. Because these steps involve real work that starts as soon as payment is made, orders are not eligible for refunds except where a delivery cannot be completed. The exact terms depend on what you ordered — the sections below set out how refunds work for accounts, services, and other purchases. By placing an order on AccountShark, you acknowledge and agree to the terms outlined here.

Account orders

Account purchases are nonrefundable once an order is placed, except in the event of non-delivery or where a delivery cannot be completed. When you place an account order, one of two things happens right away:

• Instant Delivery listings — Account credentials are released to you immediately upon payment. These orders are final and nonrefundable the moment delivery completes.
• Seller-coordinated listings — As soon as you pay, we begin coordinating with the seller to transfer the account to you. Because this multi-step process starts immediately, your payment is nonrefundable while fulfillment is underway.

When a refund is issued. We refund account orders only when a delivery cannot be completed. This includes:

• Non-delivery — The account is not delivered within the stated delivery time.
• Seller cannot confirm availability — The seller is unable to confirm the account is available to be delivered.
• Login details do not work — The credentials provided do not grant access and we are unable to correct them.
• Access not as described — The level of access the listing promised (for example, full email access) cannot be delivered.
• Failed fraud screening — Your order does not pass our security checks.

For login or access problems, we will first work to resolve the issue — for example, by supplying corrected credentials — and a refund is issued only if the account cannot be delivered as described. In these cases you are refunded to your original payment method. In every other case, once an account order is placed it is final.

Issues after delivery. Once an account has been delivered, the sale is final. If you experience a problem with a delivered account, contact our staff — post-delivery concerns are reviewed and handled on a case-by-case basis. We can only evaluate a "not as described" concern while the account remains in the same state it was handed over in. Once you have played on it, spent on it, or reset its sign-in details, it can no longer be verified against the original listing. Account recalls or reclaim attempts by a previous owner are covered separately under our Warranty Policy, which may result in replacement or store credit. Refunds are not provided for buyer's remorse, change of mind, or any reason other than a delivery that could not be completed.

Eligibility for refunds

Across all order types, refunds may be approved under the following circumstances:

• Delivery cannot be completed — Your order is not delivered, or a seller cannot confirm availability of the listed account.
• Failed fraud screening — Orders that do not pass our security checks are automatically refunded.
• Significant delays due to our error — If AccountShark causes an unreasonable delay in fulfilling your order that was not communicated in advance.
• Technical issues preventing completion — If a technical problem on our end prevents the product or service from being delivered as described.

Boosts and services. For boosting, coaching, or other services, a cancellation may be honored only if requested before any work has begun. Once a service is in progress, a partial refund may be issued at our discretion proportional to the work not yet performed, evaluated on a case-by-case basis. Account orders, which move into fulfillment immediately, are not eligible for this partial-cancellation window.

What's not eligible for refund

The following situations do not qualify for refunds:

• Delivered accounts or completed services — The account has been delivered, or the service has been fully or partially performed in accordance with the order.
• Order already in fulfillment — For account orders, coordination with the seller begins immediately on placement; a request to cancel because you changed your mind after ordering does not qualify.
• Buyer's remorse — Changing your mind after purchase or no longer wanting the account.
• Purchased without proper research — The product or service works as described but does not meet your personal expectations or preferences.
• Customer-caused delays — Delays resulting from incorrect information you provided, failure to grant access, or changes to requirements after the order was placed.
• Unauthorized purchases — Claims that a family member, friend, or other party made the purchase without your permission.
• Altered account — You used or changed the account after delivery (for instance by spending on it or resetting its sign-in details), so it can no longer be checked against the original listing.
• Bans caused by your use — The account was restricted, suspended, or banned because of how you used it after delivery, such as running unauthorized automation or third-party software, breaking the game's code of conduct, or drawing publisher enforcement.
• Third-party actions — Bans, suspensions, or penalties imposed by a game publisher after an account has been delivered or a service completed.
• Bypassing our support — You escalated the problem elsewhere — a public post, a review, or a card chargeback — instead of reporting it to our team so we could resolve it.
• Coverage period elapsed — The account's warranty coverage period has passed (recall and reclaim claims).
• Bought elsewhere — The account did not originate from an AccountShark order.
• Terms of Service violations — You violated our Terms of Service or engaged in fraudulent activity.
• Processing fees — If an order is canceled, any processing fees incurred are non-refundable.

Refund processing

When a refund is applicable, we issue it immediately upon approval. How long it then takes to appear in your account depends on your payment provider — each processor has its own timelines, which are outside our control.

Refunds are issued to the original payment method used at checkout unless alternative arrangements have been agreed upon with our support team.

Account recalls (warranty coverage)

If a purchased account is recalled or reclaimed by a previous owner, this is handled under our Warranty Policy, not the refund policy. Warranty claims may result in replacement or store credit compensation based on the circumstances and time since purchase.

Alternative: buyback program

If you've purchased an account and no longer want it, you may be able to sell it back to us through our Buyback Program. Buyback is offered at our discretion and is not guaranteed — eligibility, pricing, and terms are assessed case by case. See the Buyback Policy for full details.

Policy amendments

AccountShark reserves the right to modify this Refund Policy at any time, with or without prior notice. Changes are effective immediately upon posting. It is your responsibility to review this policy periodically. Continued use of the Platform constitutes acceptance of the revised terms.

Contact

Questions about our policies? Reach us on Discord or check our FAQ.