Warranty Policy
Every account includes 12 months of free warranty coverage — no strings attached.
Last updated: January 2025
12 Months Free Warranty Coverage
Every account purchased through AccountShark includes complimentary warranty coverage for a full 12 months at no additional cost. This isn't an upsell or add-on — it's included with every purchase because we stand behind what we broker.
Most marketplaces offer either no protection at all, or charge extra for coverage that comes with fine print and no real guarantees. We're different. Because we verify every seller, manage every transaction, and maintain direct relationships with our sellers, we can actually deliver on our warranty promise.
A Decade of Trust Since 2016
In nearly 10 years of operation, only 1% of all accounts sold have ever had any issues — and the majority of those were resolved quickly by working directly with the seller. People who bought accounts from us back in 2016 are still enjoying them today.
This isn't luck. We only source accounts from serious sellers who understand the business and value their relationship with us. We vet every seller carefully and maintain high standards for who we work with.
When Issues Do Occur, We Handle It
In the rare event that an issue does occur, we don't just hand you store credit and call it a day. Because we work directly with our sellers and maintain ongoing relationships with them, we resolve the vast majority of cases by communicating directly with the original owner.
Most of the time, we can get an account returned or the situation corrected before ever needing to enact the warranty. The warranty exists as a safety net, but our goal is always to make things right without you having to use it.
For sellers: Any seller found to violate their agreement with AccountShark will be permanently blacklisted from our marketplace and others, forfeiting the privilege of using these platforms. We take seller accountability seriously.
What's Covered
Our warranty specifically covers account recalls initiated by the original account creator who sold their account through our platform.
Before we broker any sale, we require sellers to provide identity verification and confirm they are the original account creator. This verification process significantly reduces recall risk, but in the rare event it occurs, you're protected.
What's Not Covered
The following are not covered under this warranty:
- ✗Account bans, locks, or suspensions (including those related to account sharing, third-party programs, economy exploitation, or any form of negligence)
- ✗Penalties resulting from your actions after receiving the account
- ✗Game publisher actions unrelated to original owner recalls
- ✗Issues arising from modifications you make to the account
Compensation Structure
If a valid recall occurs, compensation is provided as store credit based on when the recall is reported:
100%
Within 2 months
50%
2-6 months
25%
6-12 months
After 12 months, free warranty coverage expires.
Want coverage beyond the included 12 months? Extended warranty plans are available for purchase. Contact our team via Discord to learn about extended protection options for high-value accounts.
Warranty Void Conditions
Your warranty becomes void if you:
- ✗Change the registered email address on the account
- ✗Attempt to modify the account's registered name
- ✗Transfer ownership to someone else outside our platform
- ✗Make false or fraudulent recall claims
- ✗Initiate chargebacks or payment disputes
- ✗Delete or transfer individual game assets off the account
Filing a Warranty Claim
If you believe your account has been recalled by the original owner:
- Contact us immediately via Discord or email
- Provide your order number and account details
- Include any evidence of the recall (error messages, screenshots, etc.)
- Our team will investigate and respond within 24-48 hours
Questions about warranty coverage? Check our FAQ or contact support.