The AccountShark Warranty & Buyer Protection
Comprehensive warranty coverage and buyer protection on every account we list. Backed by strict seller vetting, an in-house dispute process that resolves most issues directly with the original seller, and a sub-1% recall rate built over nearly a decade.
Last updated: April 2026
Different products, different guarantees
Each category has protection tailored to its actual risk profile. Not a one-size template.
Recall warranty
Covers recalls initiated by the original account creator. Compensation tiered by how soon the recall is reported — 100% if within 2 months, 50% at 2–6, 25% at 6–12.
- Tiered store-credit compensation
- Extended plans available
- Starts at purchase date
Instant re-delivery
If gold is banned or removed by the publisher before reaching your hands, we re-deliver from a different supplier at no cost. If re-delivery isn't possible, full refund in original payment method.
- Re-delivery or full refund
- Covers pre-receipt issues
- 24-hour response SLA
Done or refunded
If the booster can't complete the service (scheduling issues, account access, unexpected changes), the job is reassigned to another booster or fully refunded. No partial-credit games.
- Completion or full refund
- Reassigned within 24h if needed
- Progress preserved during handoffs
Sliding-scale store credit
Account recall reports within the 12-month coverage window earn store credit, weighted toward fast reporting.
Payouts are the last resort — not the first step
Recovering the account directly through the original seller is always our priority, and it almost always works. Because we hold signed agreements, verified ID, and payment records for every seller, most reported incidents are resolved without any credit ever being issued. The tiers above exist for the rare situation where direct resolution isn’t possible — in nearly a decade of operation, we’ve very rarely needed to invoke them.
After 12 months, free coverage expires.
Extended warranty plans are available for high-value accounts. Contact us via Discord for extended protection options.
How we vet sellers before listing
The warranty rarely gets used because the problems it covers rarely happen. Each account goes through a multi-stage screen before it ever hits the storefront.
Seller identity verification
Government ID collected and matched against payment details and account ownership records. Sellers can't submit anonymous listings.
Original-ownership proof
Purchase receipts, email chain continuity, and account-age consistency are reviewed. Sellers who can't prove they're the original creator are rejected upfront.
Behavioral screening
Recent login locations, linked-email activity, and account history are reviewed for red flags. Accounts with signs of recent access from the seller's device after listing are paused.
Signed seller agreement
Every listed seller signs an agreement prohibiting recalls and specifying consequences — permanent blacklist across the industry, forfeited future earnings, potential legal action for fraudulent claims.
What a resolved recall looks like
Anonymized from an actual case. Most disputes are resolved without the warranty ever being enacted because we work directly with our sellers.
Not every game plays by the same rulebook
The warranty applies equally across every title we list, but the publisher behind the game shapes how a recall attempt would actually unfold. Some studios have tightened their identity requirements dramatically over the past few years; others still run legacy recovery systems that favor whoever can answer historical questions about the account. Here’s how the landscape looks in 2026.
Blizzard
Blizzard has tightened its recovery process substantially in recent years. Ownership disputes now require government ID matching the account name plus billing-address corroboration. The Blizzard Authenticator is strong and materially lowers recall risk once bound to your device.
Jagex
Historically the riskiest provider in this category. The Account Recovery form asks about creation date, early passwords, first friends and original email — details sellers genuinely remember long after selling. We take extra verification steps on OSRS listings, and Jagex is the single biggest driver of our vetting investment.
Square Enix
Recovery hinges on the original registration/service code, linked Square Enix ID, and billing history. With the Software Token authenticator plus the reg code in buyer hands, ownership reversals are difficult.
Riot Games
Recovery leans on email access and purchase history. The Riot Authenticator app has rolled out more broadly; SMS/email is still common. Not as forgiving as it once was, but not in the Jagex tier either.
Epic Games
Authenticator-app 2FA plus email/SMS. Recovery is primarily email- and purchase-history-based and the process is heavily automated — well-documented original-owner claims can occasionally succeed, which is why we weight Fortnite listings carefully.
Amazon, Nexon, GGG
Amazon uses its standard account-recovery flow (ID, payment, order history). Nexon is strict, especially on KR. GGG runs a smaller case-by-case ticket system. All three benefit strongly from you holding the authenticator and login email.
The formula is the same across every publisher.
Active 2FA on your own device, control of the login email, and clean play behavior eliminates nearly all recall risk. Our warranty exists for the slim tail where something still slips through — not as a substitute for any of those three.
What the warranty covers — and what it doesn’t
The clearest way to describe our coverage is by the origin of the problem. If the issue traces back to the seller or something they did before you owned the account, it’s covered. If the issue traces back to actions taken on the account after you received it, it’s not — that’s true of every warranty in the industry. The split below is intentionally written in plain language so there’s no ambiguity when a claim gets filed.
What's covered
The warranty covers account recalls initiated by the original account creator who sold through our platform.
- Original-owner recalls during the 12-month window
- Publisher intervention directly tied to a verified seller dispute
- Issues we can trace back to the original seller
What's not covered
Issues caused by post-purchase actions or unrelated publisher decisions aren't covered.
- Account bans for sharing, third-party tools, exploits, or negligence
- Penalties resulting from your actions after receiving the account
- Publisher actions unrelated to original-owner recalls
- Issues from modifications you make to the account
What voids the warranty
Your warranty becomes void if you do any of the following after purchase:
The warranty doesn’t cover bans — and that’s less scary than it sounds
Worth stating plainly: the warranty covers seller-initiated recalls, not account bans. Bans earned after you take possession of the account are on you. The reason this doesn’t scare us — or most experienced buyers — is that publishers don’t detect or action purchases by themselves in any meaningful way. There is no bot scanning IP changes and banning accounts for switching hands. The accounts we deliver are not “burning” underneath you.
What actually causes post-purchase bans is almost always the buyer’s own behavior. A purchased account drawing a flag usually isn’t a “you bought an account” flag — it’s a “you did something on an account that would’ve been banned regardless of who owned it” flag. The golden rule is simple: play the account the way a long-term owner would.
Don't jump straight into high-end content
Buying a Gladiator-rated PvP account and instantly queuing for the highest bracket is the fastest way to draw a report. Warm up — play casually, run familiar content, dial back the skill ceiling for the first few weeks. A sudden drop in performance on a highly-ranked account gets noticed.
Don't RMT on the account
Selling gold, buying currency from unverified sellers, or running paid services on a purchased account will earn the same ban behavior those actions would on any account. Publishers target the activity, not the owner.
Don't bot or use exploits
Third-party automation, cheat clients, and exploit abuse are the number-one ban drivers across every title we list. The warranty explicitly excludes bans traced back to these.
Don't hop regions rapidly
Log in from a stable location for the first week or two. If the account was dormant in Europe, don't chain a login from North America, Asia, and South America in the same 24 hours. Slow, deliberate access beats aggressive location-hopping every time.
A few things every buyer should do
None of these are warranty requirements. They’re practical habits drawn from nearly a decade of handling these transactions, and each one meaningfully lowers the already-low risk of a recall or publisher action.
Enable the authenticator
Highly recommendedBind an authenticator app to the account during handover — most publishers we work with (Blizzard, Square Enix, Jagex, Riot, Epic, Amazon) offer one. A few smaller titles still rely on email or SMS 2FA, which is weaker but better than nothing. The authenticator is the single biggest lever a buyer has for preventing post-sale recovery attempts.
Secure the login email
Highly recommendedChange the account's linked email to one only you control, and enable 2FA on that email too. The login email is the real crown jewel — recovery flows on every publisher ultimately hinge on email access.
Play casually at first
Run older content, roam the world, do dailies. Let the account warm up under your hands for a couple of weeks before you push into the highest-end content the account is capable of. This single habit prevents most behavioral-flag bans.
Report issues early
If the account stops working — a login prompt you can't resolve, an unfamiliar security email, a publisher recovery notification — contact us immediately. Early reports are more likely to be resolved without any payout being needed and are weighted at the full compensation tier.
How a claim actually gets resolved
Most reported problems aren’t recalls — they’re questions about a login, a password prompt, or an unfamiliar security email. Even so, we take every report seriously, and the flow below applies equally to a real recall and a scare that turns out to be nothing.
Filing a warranty claim
If you believe your account has been recalled by the original owner:
- 1.Contact us immediately via Discord or email
- 2.Provide your order number and account details
- 3.Include any evidence of the recall (errors, screenshots)
- 4.Our team investigates and responds within 24–48 hours
Seller accountability
Any seller found to violate their agreement with AccountShark is permanently blacklisted across our marketplace and sister platforms, forfeiting the privilege of operating. Seller accountability is what keeps our recall rate below 1%.
Warranty questions, answered
Can the original owner recover the account months or years after I buy it?
What if the account gets banned after delivery?
How do you prevent account recovery?
What should I do after receiving an account?
Questions about coverage?
Check the FAQ for common warranty questions, or reach out directly on Discord — we usually respond within a few hours.