When you buy something on AccountShark, you get to check that you've received what you paid for before the seller gets paid. We hold their payout while they fulfill your order, then release it once you confirm that everything has been delivered. If the seller doesn't complete the order, you receive a full refund.
That protection applies across the marketplace, whether you're buying gold or in-game currency, picking up an item, booking a boost or coaching, or purchasing a gaming account. The process starts when you place your order and pay through AccountShark. From there, the seller delivers your purchase, and you check it against what was agreed.
How the payment hold works
Once you pay through AccountShark, the money for that order is held rather than sent straight to the seller. That gives the seller time to fulfill what you bought, and it gives you time to make sure the delivery matches the listing or order details.
The flow looks like this:
- You place the order and pay on AccountShark.
- The payout stays held while the seller fulfills it.
- You check the delivery against what you paid for.
- You confirm when the complete order is there.
- AccountShark releases the seller's payout.
What to check before you confirm
What you check depends on the purchase. The goal is the same in every case: make sure the full thing you paid for actually arrived, not a partial handoff or a promise that the rest is coming later.
| What you purchased | What to verify |
|---|---|
| In-game currency / gold | The full amount arrived at the agreed destination, on the right game version and server. |
| Items and equipment | You received the correct items and quantities, including any attributes advertised in the listing. |
| Boosting / progression | Every run, rating target, unlock, or progression piece in the package is finished, not just the first session. |
| Coaching | You received all of the sessions you paid for, for the duration and service that were agreed. |
| Gaming accounts | You can sign in, and the access, characters, cosmetics, and other features match the listing. |
For services that play out over time, confirmation belongs at the end of the package. A boost might include several runs, a target rating, or specific unlocks, so finishing the first run doesn't mean the order is ready to confirm. The same idea applies to coaching: if you paid for multiple sessions, you should have received all of them before you release the payout.
If something is missing or unfinished
If something is missing, inaccessible, or only partly done, leave the order unconfirmed and get in touch with support. Include your order number, a short explanation of what's wrong, and any relevant messages or screenshots. That gives support what they need to review the order without you having to argue the details out with the seller on your own.
A seller saying they've finished doesn't mean you have to confirm before you've had a chance to check for yourself. You're confirming the delivery you received, not their claim about it.
Incomplete delivery means a full refund
If the seller fails to deliver the full purchase, support will process a full refund. That applies when nothing arrives and when an order is only partly completed, for example a gold delivery that's short, a multi-run boost that stops halfway, or coaching sessions that were never scheduled.
You won't have to negotiate a refund for the missing portion with the seller. Partial fulfillment doesn't turn into a partial payout from your held payment. Incomplete delivery is treated as a failed order for refund purposes: the full amount comes back to you.
Gold, boosts, coaching, and accounts use the same hold
People sometimes assume buyer protection only applies to account sales, or only to gold. On AccountShark the hold works the same way across those categories: the payout waits on your confirmation that the full purchase landed. The checklist changes with the product, but the refund rule for incomplete delivery does not.
A short gold trade, a half-finished boost bundle, a coaching package that never gets scheduled, and an account login that doesn't match the listing are different problems on the surface, and they all leave you short of what you paid for. Leaving the order unconfirmed and contacting support is the same next step in each case.
Early confirmation and off-platform payments
Two situations show up a lot in support, so here's what to know about each.
Confirming before the order is finished
If a seller asks you to confirm now and promises to finish afterward, remember what confirmation does: it releases their payout. Keeping the order unconfirmed while you contact support means the payment stays held while there's still work outstanding. That's the point of the hold. It exists for exactly this kind of gap between started and done.
Paying outside AccountShark
The protection also depends on keeping your payment through AccountShark. If a seller offers a discount for paying them directly, that private payment falls outside the order. AccountShark can't hold money we never received, and we can't refund a transfer we didn't process. Paying through the marketplace keeps your purchase covered by the process described here.
After you've confirmed delivery
Once you've received and confirmed the complete order, the payment hold for that purchase is done. Any new issue after that point falls under the relevant support or warranty policy rather than the pre-confirmation hold.
For example, if an original owner later tries to reclaim a gaming account you purchased, the account warranty applies where eligible. Contact support with your order details so the issue can be handled under the appropriate policy. You don't need to guess which path applies.
If the problem is that the seller never finished the order in the first place, don't confirm. Reach out to support while the payout is still held so the incomplete delivery can be refunded in full.
Frequently Asked Questions
How does AccountShark buyer protection work?
When you pay through AccountShark, the seller's payout is held until you confirm that the full order was delivered. You check the purchase first. If the seller doesn't complete it, support processes a full refund.
What happens if my gold delivery is short?
A short delivery is incomplete delivery. Leave the order unconfirmed, contact support with your order number and what arrived versus what you ordered, and you'll receive a full refund, not a partial settlement you have to negotiate with the seller.
What if my boost or coaching package only gets partly done?
Confirm only when the whole package is complete. If a multi-run boost stops early or coaching sessions are missing, leave the order unconfirmed and contact support. Partial completion still qualifies for a full refund under this protection.
Should I confirm delivery if the seller promises to finish later?
It's better not to. Confirmation releases the payout. If work is still outstanding, keep the order unconfirmed and contact support so the payment stays held while the issue is sorted out.
Is it safe to pay a seller directly for a discount?
That private payment sits outside your AccountShark order, so this buyer protection doesn't apply to it. AccountShark can't hold or refund money sent off-platform. Keeping payment on AccountShark is what keeps the hold and refund path available.
Does buyer protection cover gaming accounts as well as gold and boosts?
Yes. Account orders use the same hold-until-confirm process. Before you confirm, make sure you can sign in and that the access, characters, cosmetics, and other listed features match what you bought.
What if I already confirmed and a problem shows up later?
Contact support with your order ID. After confirmation, issues follow the relevant support and warranty policies, including the account warranty when an original-owner reclaim or similar post-delivery problem applies.
What should I send support if something is wrong with my order?
Your order number, a clear note about what's missing or inaccessible, and any messages or screenshots that show the gap between what was ordered and what arrived. That usually gives support enough to review the order quickly.
Getting help on an order
If you're mid-order and something doesn't look right, leave confirmation alone for now and message support. The hold is there so you can check first, and so an unfinished purchase can be refunded in full instead of turning into an argument with the seller.
Browse live listings on AccountShark, or open a support ticket if you already have an order that needs a second look.
